Frequently asked questions.

What areas do
you cover?

We serve Oxfordshire, London, Surrey, Buckinghamshire, Berkshire, Gloucestershire, The Cotswolds, Northamptonshire, Worcestershire, Hertfordshire, and Wiltshire.

London is subject to a £150 flat rate to cover ULEZ, The Congestion Charge, Parking, extra time reaching the venue and other rates affiliated with driving into the capital. Our service cannot arrive by public transport and must be close to the venue. Thank you for your understanding.

can you print extra copies for me?

We provide one copy to each group on the night as a unique keepsake. Extra prints can be ordered at the event using our card reader service after the timed session has ended. Our talented technician will be busy editing and printing what the photographer is taking, and will politely not be able to take extra print orders during this time. After the session has ended, we would be delighted for guests to approach our table and place orders for extra prints to take home.  If you fancy something unique with your portrait, we provide a private online gallery for every event where you can order more products from the comfort of your home. 

Wedding Extra: At every wedding, our technician will print an extra copy of each print and present them in a beautiful presentation box to the couple before we leave the site.

what are your
setup and
take down times?

We aim to arrive 1 hour to 1 hour 15 minutes before we start photographing for set up depending on the location and ease of access. We would need 30 to 45 minutes to take down our equipment after guests have had the opportunity to order any duplicate prints after the session has ended. We are happy to discuss this stage with you or your planner before the event so we can coordinate together.  

how long will you take portraits for?

This will depend on what package you choose from our wedding package list, for more information click HERE. Our event coverage time is 90 minutes. Five minutes before that time elapses on each session, we will make a call on who will be the last person or group to have their portrait taken.

When is the best
time to start
the session?

WEDDINGS: This will depend on what package you choose from our wedding package list, for more information click HERE. However, we will have communication between you or your planner to arrange when we arrive, set up, shoot and pack down. 

EVENTS: Your event is unique to you, so please contact us about your requirements and we will fit in our 90 minute event session. 

What is your
payment structure?

We require a 50% non-refundable deposit to secure your date, with the balance due 30 days prior to the event.
A date change request is considered a cancellation and a rebooking will be requested at full price.